1 – Introduction to Total Quality Management

The TQM is the culmination of a long history towards the search for Quality. It aims to achieve a level of quality not only on the satisfaction of the needs ”┬áprimary” expressed in the short term, but also the achievement of satisfaction in a much more...

2 – Implement TQM

Above all, the evaluation of the implementation of the TQM is carried out with respect to a well-known and long-standing reference frame. Introduction The implementation of a Quality Management System is primarily based on compliance with one or more standards. The...

The Pareto

The Pareto is undoubtedly one of the most used tools for the treatment of problems. Simple and visual, his interest is at a glance allow us to visualize the problems to be treated as a priority. Introduction Vilfredo Pareto is an Italian born in 1848 in Paris....

The 5M

The most well-known problem solving tool, 5M is a simple and efficient tool for exhaustively enumerating the probable causes of an issue. Introduction The 5M, also known as a fish-bones diagram, cause/effect diagram or Ishikawa diagram, is a basic tool for piloting...

FMECA

The Failure Mode and Effect and Criticality Analysis (FMECA) makes it possible to ensure the operational safety of the processes and the products by the control of the failures. Introduction According to the Afnor X60-510 standard, FMECA is an inductive system...

Decision Matrix

The decision matrix is a simple and effective tool to help us make the right decisions. Introduction This tool provides a structured method for evaluating a situation and identifying the action plan. The interest lies in the fact that the consensus of the group can be...