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The particularity of the Kepner Tregoe method is that it highlights the logical process of thinking to follow and puts the tools in their place.

Introduction

The method was founded in 1958 by Drs. Benjamin Tregoe and Charles Kepner. Two social scientists and working for the RAND Corporation, they conducted their research on flaws in decision making within the Air Force. Their research led to the fact that success depended on the ability to follow a logical process, to be organized and to analyze data before taking action.

The particularity of the Kepner Tregoe method is that it highlights the logical process of thinking to follow and puts the tools in their place. Thus, each of the proposed methods is based on a logic of facts, hypotheses, Confrontation, Action.

Depending on the type of concern, one of the following three methods will be used:

Step 0-Assess the situation

To solve the problems, the methodology is based first on the assessment of the situation. This tool is used to separate, clarify and prioritize concerns.

1-Identify the objectives

As a first step, there is a threat/opportunity table for the project that we wish to conduct based on the following questions:

Questions

Answers

Threats

Opportunities

What are the differences that we are seeing?

What decisions are we going to have to make?

What projects are we going to have to implement?

What are the necessary changes?

What are the possibilities of evolution?

What bothers us in…?

Well think about clarifying each response by documenting and providing data.

2-Set up the priorities

We prioritize the different projects. This prioritization will be based on the elements of the table and the resources available: personal, financial, equipment, deadline…

3-Plan The next steps

At this point, you know what you want to do and the order in which you want to do it. We’re deducting the schedule.

4-Set up the plan

Last step, simply set up the action plan defined in the previous step.

2-Choose the method

Once the situation is clarified, one chooses the correct method of the analysis of Kepner Tregoe to advance:

  • Problem Analysis : The situation is complex and we have no clear root cause.
  • Decision Analysis : We have several solutions before us, and we do not know clearly which one to choose.
  • Analysis of potential problems : Our project is clear, the decision has now been taken, but we think there are some barriers to the proper implementation of it.

Source

C. H. Kepner, B. B. Tregoe (1980) – Rational Manager: Methods of problem analysis and decision making

C. H. Kepner, B. B. Tregoe (1981) – The new Rational Manager

J. Kosina (2004) – Quality improvement methods for identification and solving of large and complex problems

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