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1 – Introduction to Total Quality Management

The TQM is the culmination of a long history towards the quest for Quality. It aims to achieve a level of quality not only on the satisfaction of the “primary” needs expressed in the short term, but also the achievement of satisfaction in a much more comprehensive way. Hence the justification for the use of the term TOTAL.

2 – Implement TQM

First of all, the evaluation of the implementation of the TQM is done regarding a well-known and longstanding repository.

The Pareto

The Pareto is undoubtedly one of the most used tools for the treatment of problems. Simple and visual, his interest is at a glance allow us to visualize the problems to be treated as a priority.

The 5M

The most well-known problem solving tool, 5M is a simple and efficient tool for exhaustively enumerating the probable causes of an issue.


The Failure Mode and Effect and Criticality Analysis (FMECA) makes it possible to ensure the operational safety of the processes and the products by the control of the failures.

Decision Matrix

The decision matrix is a simple and effective tool to help us make the right decisions.

The matrix diagram

This tool is used to identify relationships between 2, 3, or 4 datasets.

The Activity Network Diagram

The Activity Network Diagram (known as the PERT diagram in its full version-Program of Evaluation and Review Technique) is a planning assistance tool.

The tree diagram

The tree diagram makes it possible to follow up the action plans and to ensure the achievement of the objectives.

The 5W2H

The 5W2H is probably the most common basic tool. It is very useful to describe a problem, key phase in the resolution process.

The Deming Prize

The Deming prize is the first management award that was created (1951) and is considered the “Nobel Prize for Quality Management”.

The KJ method

The KJ method aims to help solve complex problems through a simple and brainstorming-centric process.

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