First stage of the DMAIC, the Define phase has the challenge of launching the 6 Sigma project in the best conditions. Predefined steps with standards are to be completed to achieve consensus on the ins and outs of the project.
1. The Project Charter
The Project Charter is the supporting document of the project whose objective is to decide whether or not to launch the project, and if so, to organize the project. We find many topics related to the definition of the problem, the planning…
2. The Voice Of customer
Defining customer expectations, this tool will allow you to focus our actions towards what brings value to the customer.
3. The SIPOC
THE SIPOC (Supplier input process customer) makes it easy to map the process in its entirety, starting from the supplier (input) to the client (output), and through all the intermediate activities.
4. RACI Matrix
THE RACI is a tool to help with project planning. It makes it possible not to forget anyone in the project and to clarify the roles and responsibility of each.
5. Stakeholder analysis
More specifically adapted to projects that generate strong change or impact many groups of people, this Analysis Allows us to anticipate the barriers to increase our chances of success.
6. Validation of the project request
7. The right questions to ask at the end of this phase
- How did you define the expected benefits? is the management controller in agreement with that?
- What is the planned schedule?
- Are the Goals SMART?
- Who are the ” customers ” of the process?
J.N. George (2012) – Business process Management
C. Foster (2011) – Implement the Six Sigma
W. Fox (1999) – Social statistics
N. Volck (2011) – Deploy and operate Lean Six Sigma
R. Basu (2011) – Fit Six Sigma: A Lean approach to building sustainable quality beyond Six Sigma
T. Burton, J. L. Sams (2005) – Six Sigma for small and midsized organizations
M. Pillai (2013) – Six Sigma: How to apply it